Shipping policy

Planet Retro currently ships throughout New Zealand and Australia. While we don't yet deliver to galaxies far, far away, we do use a variety of carriers to get your order safely to its destination. Here's how it works:


READY TO ORDER?

Sweet! You'll notice in the checkout we use address verification to ensure consistent addressing. This includes NZ postcodes. If you're unsure of the correct address or postcode for your delivery address? Check NZ Post’s Address Finder.

Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.

We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you.


ORDER PROCESSING
Once your order is received, we are all super happy and have warm feels! We get straight onto processing your order, usually within 24 hours. Expect an email from us no later than 48 hours to let you know your order is on the way. Tracking details will be included in your email. At any time, feel free to reach out to us at enquiry@planetretro.co.nz

If when processing your order we discover a possible delay, or for whatever reason we are unable to supply an item, we'll email you quick smart to discuss available options to put it right.  

We will endeavour to deliver goods based on the estimates below but, to the maximum extent permitted by law we will not be held liable for late delivery.  The carriers don't travel in a TARDIS, so unexpected delays can sometimes happen that are entirely out of our (and their) hands.

You must notify us within 8 days of the dispatch date (as per the tracking email we send confirming dispatch) if your item hasn't turned up.


NZ DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping that reflects the item — and protects it properly.
We charge fair, NZ-wide courier rates based on size and weight, so every order is packed, insured, and delivered the way it should be.

Your shipping rate is displayed at checkout. Shipping rates are calculated based on the weight and size of items and your geographical location. Deliveries are sent with no signature required. 

Depending on the carrier, parcels will be delivered in the next 2-4 working days to addresses in the main metro areas of both North and South Islands. For smaller centres allow another working day for delivery.

Residential and Rural deliveries (RD) can take up to an extra 24 to 72 hours as some carriers pass their parcels onto RD contractors who then make the delivery.
  
Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you.


AUSTRALIA DELIVERIES

Planet Retro currently ships to Australia and New Zealand only.

Shipping rates are calculated at checkout based on the weight, size and destination of your order.

Australian orders are shipped using trusted carriers selected through our shipping network. Estimated delivery times vary depending on location and carrier services available at the time of dispatch. Tracking details will be provided once your order has been shipped.

Any import duties, taxes or customs charges that may apply to Australian deliveries remain the responsibility of the customer.


PO Box Addresses

Please note that we’re unable to deliver to P.O. Boxes for overseas orders.
Our international courier partners (including UPS, DHL, and NZ Post Courier) require a physical street address for delivery.

If you enter a P.O. Box address, we’ll contact you to request an alternative address before your parcel can be shipped.  Orders that can’t be re-addressed may need to be cancelled and refunded.


RETURNS

Please refer to our Returns Policy. 

 
STILL HAVE QUESTIONS?

Questions about our Shipping Policy should be sent to us at enquiry@planetretro.co.nz