Product information
Please check out the questions and answers below. You can also email us directly at: enquiry@planetretro.co.nz
How Do I Make An Order?
Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your shipping and payment details. Either enter your credit card details to pay for your chosen items or we also offer other payment options.
How Much Does Shipping Cost?
Your shipping rate is displayed at checkout. Shipping rates are calculated based on the weight and size of items and your geographical location. Deliveries are sent with no signature required.
Depending on the carrier, parcels will be delivered in the next 2-4 working days to addresses in the main metro areas of both North and South Islands. For smaller centres allow another working day for delivery.
Residential and Rural deliveries (RD) can take up to an extra 24 to 72 hours as some carriers pass their parcels onto RD contractors who then make the delivery. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you.
Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.
We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you.
How Long Does An Order Take To Arrive?
Most orders take 2-4 days nationwide, with rural and South Island orders usually taking an extra day.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How Can I Choose The Right Size For Me?
Please use the Sizing guide on the product page, or feel free to reach out to us here.
Which Payment Methods Do You Accept?
Planet Retro accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout: Visa, Mastercard and American Express.
• Apple Pay, Google Pay, Shop Pay, iDEAL, Bancontact & Union Pay.
- Afterpay
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Can I Return My Items?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require proof of purchase. Please do not send your purchase back to the manufacturer.
Please contact us to see if you are eligible for a return or refund.
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
My Question Wasn't Answered Here?
Feel free to contact us, we'd love to help you out. Or email us directly at: enquiry@planetretro.co.nz
Planet Retro currently ships worldwide around Planet Earth! We do not ship to galaxies far, far away. We do use a variety of carriers for domestic and international deliveries. Here's how!
READY TO ORDER?
ORDER PROCESSING
If when processing your order we discover a possible delay, or for whatever reason we are unable to supply an item, we'll email you quick smart to discuss available options to put it right.
Depending on the carrier, parcels will be delivered in the next 2-4 working days to addresses in the main metro areas of both North and South Islands. For smaller centres allow another working day for delivery.
INTERNATIONAL DELIVERIES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Planet Retro is not responsible for these charges if they are applied and are your responsibility as the customer.
RETURNS
Please refer to our Returns Policy.
STILL HAVE QUESTIONS?
Questions about our Shipping Policy should be sent to us at enquiry@planetretro.co.nz
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards and some health and personal care items cannot be returned.
To complete your return, we require proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please note in regards to Funko Pop Vinyls - Funko Pops can show minor paint or packaging imperfections. Funko does not consider these defects. While we strive to deliver the best condition, we cannot accept returns due to minor flaws or minor package damage. Thank you for understanding.
- Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
If returning an item once it is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Likewise if you are cancelling an order, we will action the refund as soon as we are able but please note, your refund can take anything from 1-3 working days or more for banks to process it.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted (typically up to 3 working days or more).
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry@planetretro.co.nz
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiry@planetretro.co.nz
SHIPPING OF RETURNS
To return your product, send us an email at enquiry@planetretro.co.nz
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.